tag:blogger.com,1999:blog-5117534724629008937.post2027584019536762365..comments2023-10-06T10:51:17.909+01:00Comments on European Contact Centre blog: The British Gas, the utility industry, customer service and consultantsAlexhttp://www.blogger.com/profile/18217099467788588375noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5117534724629008937.post-50153087008742654412008-05-16T20:06:00.000+01:002008-05-16T20:06:00.000+01:00Simon,Thank you very much for the comment, I've ha...Simon,<BR/>Thank you very much for the comment, I've had a quick look at: http://itradio.com.au/callcentres/?p=18 and it looks a great site.<BR/><BR/>Many thanks,<BR/>AlexAlexhttps://www.blogger.com/profile/18217099467788588375noreply@blogger.comtag:blogger.com,1999:blog-5117534724629008937.post-61480058407360042302008-05-16T07:26:00.000+01:002008-05-16T07:26:00.000+01:00Here's a happier story about utility service: http...Here's a happier story about utility service: http://itradio.com.au/callcentres/?p=18<BR/>Long story short, they have completely reworked all processes, from field to contact centre, to cope with higher call load. Refreshingly strategic thinking.Unknownhttps://www.blogger.com/profile/11684604677808053341noreply@blogger.com