Friday, January 04, 2008

Calabrio expanding in France

I'm not a regular reader of CRM Today, but I was interested to see the announcement that Activeo will become a reseller of Calabrio Workforce Management for the French market.

I suspect it's a good move, especially as Activeo will be selling it as part of its Cisco Unified Contact Centre Enterprise offering. I've posted previously on Workforce Management in Europe ("Workforce Management - Part 2 Vendor Selection") and I suspect the Calabrio offering is well timed. Holy-Dis are strong in the French market, but they are strongest for a more general workforce management for branch offices or small contact centre rather than the more specialised high-end contact centre where Cisco Unified Contact Centre Enterprise is usually implemented.

You can get a decent overview of Activeo's approach to Cisco Contact Centre here (mais seulement en Francais!).

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