Friday, June 27, 2008

A Friday video - Cisco's call centre of the future

My previous videos have been well received (see "Embedded Call Centre Video" and "For a Friday - Contact Centre, video and the call centre movie") so I suspect that it's time for another one. It's also Friday and that's a good enough reason for a less serious post.

I was very interested to see that one of Cisco's promotional videos is up on YouTube. This is n illustration of Cisco's vision of what call centre could be: video enabled, integrated around the enterprise, seamless inbound and outbound and full multi-media.

In fact, the view from one of the experts in Cisco's product house is that almost all of this contact centre vision could be achieved today (though not all of it are yet products), give or take the robot dog.....

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