Tuesday, September 16, 2008

UK Call Centre Expo

Today the blog is going to be up to the minute and topical.

I know the blog normally comments on things at leisure, and quite a lot after the event sometimes, but today and tomorrow is the UK Contact Centre Expo in Birmingham.

I will be there tomorrow as I find it one of the most useful shows for the UK and Irish market. There's always a danger at these shows that it ends up with vendor talking to vendor with perhaps the odd consultant in the mix, rather than being relevant to the end users.

I tend to find that although there's a bit of that at the UK Contact Centre Expo, it's one of the better shows for providing some value. The Expo's program tomorrow, for example, has some good sessions on customer strategy and workplace culture. Most importantly, they have real contact centre managers presenting on their strategies and experiences. There will also be a chance to see some of the latest trends in offshoring, outsourcing and so on.

I'm very hopeful tomorrow will be a good day and looking forward to it.

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