Wednesday, October 21, 2009

Cisco and launch joint offering

Quite an exciting development earlier this month, when Cisco and announced the launch of a joint contact centre in the cloud offering.

This is very interesting for a number of reasons. The first is that this is a very interesting example of a cloud based, fully bundled CRM and contact centre solution. The second is that this is part of a wider trend of alliances in the IT industry where customer needs require firms to integrate pre-sale, rather than the more traditional post-sale integration of all the bits the customer has selected.

The Cisco and solution is (for the moment) only available in the US and is targeted initially at mid-sized firms. There's been a lot of coverage internationally (click here for UK examples) and I expect the solution will be available in Europe, perhaps during 2010.

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