Friday, October 12, 2007

An Introduction

Welcome to the European Call Centre blog.

It may not seem the most exciting (or even obvious!) subject to outsiders, but it's something that's worth commenting on for those of us who work in the industry. India and Asia Pacific have received a lot of coverage in the media and of course the US and Canada have a large visible web presence, but Europe (especially outside of the UK & Ireland) tends to be overlooked.

I hope in this blog to provide at least some insight into a very varied business and cultural environment and one where, despite press stories, call centres are actually doing very well. There is a lot of change underway in the call centre industry but that alone makes it well worth commenting on.